Interviews for call center jobs are very specific. You should prepare yourself for a targeted questions and various role-play situations. But do not be afraid. There is one key thing you should remember when going to the call center job interview: In any situation act as an ideal call center operative would act in his daily job.
Call center interview questions and how to answer them
1. Ideal call center operative firstly listens carefully to the customer and just after speaks. The ability to listen carefully to the speech of other person is one of the key abilities you should present in the job interview for call center jobs, when answering the call center interview questions.
Listen to the questions of the interviewers, do not interrupt them while they speak, and then calmly respond
2. Ideal call center operative stays always calm and cheerful, doesn’t matter what the customer on the line says or does. In the job interview for call center jobs, interviewers will try to disject with their questions. Stay calm and cheerful, do not let them to do so. It’s not personal from them, it’s just the part of the interview, and you should simply stay cheerful when answering any of the call center interview questions.
3. Ideal call center worker loves to talk with people, is always smiley and simply enjoy every opportunity to communicate with the others. And exactly this is the way you should present yourself in your call center interview.
They will perform various role-play exercises with you in the interview for call center job. For example, you will play a call center operative and the interviewer will play an angry customer calling you, or a tired customer you should call to.
Remember: They do not test what exactly you say or how exactly you respond to the situation… you will later receive all the needed training for this. They just test if you are not afraid of talking to other, unknown people. They look for someone who enjoys talking to other people. If they got such an impression from you, you will get the job.
Simply calmly respond, stay positive, smile on the line and that’s it.
Just do not tell the interviewers that you need the training to handle the role-play exercises. Communicate naturally, calmly and with the smile.
When answering the call center interview questions, it is not important at all what you say. Important is your friendly attitude, smile, ability to listen and interact. So do not bother too much with the exact call center interview questions. Focus more on your own presence, in order to ace the interview. Interview Penguin wish you a good luck!